DS Global Support

Demand Solutions has supported thousands of end users in 70 countries. We have five global support centers: in the United States, the United Kingdom, Canada, Australia and South Africa in addition to local support.

Ongoing support includes:

  • Unlimited phone, e-mail and web-based support
  • National and regional user group activities
  • “Town meeting” gatherings of local users
  • Refresher training classes
  • System and process audits

 

Professional Services

Demand Solutions realizes that each implementation has a unique set of needs and challenges. So that’s exactly how Demand Solutions provides support – on an individual company basis.

Our proven implementation methodology begins with a template that we adapt to meet the needs of each company we work with. The result is an astonishingly timely and effective implementation, and a business process that’s built around the flexible Demand Solutions toolkit.

A typical implementation includes:

  • Project definition
  • Current process discovery
  • Process definition, design and documentation
  • System architecture
  • Supply chain process modeling
  • Data mapping
  • Data analysis and data scrubbing
  • Introductory training classes
  • Advanced training classes
  • Conference room pilots
  • “Go live” support

Other service offerings:

  • Company-specific implementation design, support and documentation
  • Custom on site training classes
  • Demand Management, Supply Chain Management and Sales & Operations Planning Process design
  • Implementation audits
  • Customizations

 

Training Schedule

Click on a class title for the description of that class.

Demand Solutions 2009 Training Schedule
  DS FM Fundamentals DS FM Advanced DS RP
January13-1415-16 
February17-18 19-20
March17-1819-20 
April21-22 23-24
May19-2021-22 
June16-17 18-19
July14-1516-17 
August18-19 20-21
September22-2324-25 
October20-21 22-23
November17-1819-20 
December15-16 17-18

The FM Fund, FM Adv and RP training classes are 2 full days in length.
RC and DS S&OP training classes will be offered upon request.
Training fees will remain the same - $1300 per person.

(US only)

This schedule is subject ot change Please call 1-800-886-3737 for any questions on the training classes.


 
2009 DS EMEA Training Schedule
  DS FM
(Stage 1)
DS FM
(Stage 1)
DS RP DS S&OP DS Feedback DS Database
Generator
November (2008)         11 12
December (2008)            
January            
February 3-5   10-11      
March   17-18   10-11   22
April         21  
May 19-21          
June   9-10 16-17      
July         21 22
August 4-6          
September       22-23    
October 27-29   3-4      
November         17 18
December            
Pricing £1050 £700 £700 £700 £350 £350

Please contact EMEA headquarters at +44 (0) 20 8770 9320

DS EMEA Training Information


 



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