DS Global Support
Demand Solutions has supported thousands of end users in 70 countries. We have five global support centers: in the United States, the United Kingdom, Canada, Australia and South Africa in addition to local support.
Ongoing support includes:
- Unlimited phone, e-mail and web-based support
- National and regional user group activities
- “Town meeting” gatherings of local users
- Refresher training classes
- System and process audits
Professional Services
Demand Solutions realizes that each implementation has a unique set of needs and challenges. So that’s exactly how Demand Solutions provides support – on an individual company basis.
Our proven implementation methodology begins with a template that we adapt to meet the needs of each company we work with. The result is an astonishingly timely and effective implementation, and a business process that’s built around the flexible Demand Solutions toolkit.
A typical implementation includes:
- Project definition
- Current process discovery
- Process definition, design and documentation
- System architecture
- Supply chain process modeling
- Data mapping
- Data analysis and data scrubbing
- Introductory training classes
- Advanced training classes
- Conference room pilots
- “Go live” support
Other service offerings:
- Company-specific implementation design, support and documentation
- Custom on site training classes
- Demand Management, Supply Chain Management and Sales & Operations Planning Process design
- Implementation audits
- Customizations
Training Schedule
Click on a class title for the description of that class.
| Demand Solutions 2009 Training Schedule |
| |
DS FM Fundamentals |
DS FM Advanced |
DS RP |
| January | 13-14 | 15-16 | |
| February | 17-18 | | 19-20 |
| March | 17-18 | 19-20 | |
| April | 21-22 | | 23-24 |
| May | 19-20 | 21-22 | |
| June | 16-17 | | 18-19 |
| July | 14-15 | 16-17 | |
| August | 18-19 | | 20-21 |
| September | 22-23 | 24-25 | |
| October | 20-21 | | 22-23 |
| November | 17-18 | 19-20 | |
| December | 15-16 | | 17-18 |
The FM Fund, FM Adv and RP training classes are 2 full days in length.
RC and DS S&OP training classes will be offered upon request.
Training fees will remain the same - $1300 per person.
This schedule is subject ot change Please call 1-800-886-3737 for any questions on the training classes.
| 2009 DS EMEA Training Schedule |
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| November (2008) |
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11 |
12 |
| December (2008) |
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| January |
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| February |
3-5 |
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10-11 |
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| March |
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17-18 |
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10-11 |
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22 |
| April |
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21 |
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| May |
19-21 |
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| June |
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9-10 |
16-17 |
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| July |
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21 |
22 |
| August |
4-6 |
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| September |
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22-23 |
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| October |
27-29 |
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3-4 |
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| November |
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17 |
18 |
| December |
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| Pricing |
£1050 |
£700 |
£700 |
£700 |
£350 |
£350 |
Please contact EMEA headquarters at +44 (0) 20 8770 9320
